3.1 As outlined above, when you contact us for a quote, if you subsequently wish to book an appointment, it is your responsibility to read and agree to our terms and conditions prior to doing so. Once your appointment is booked, you are bound by the terms and conditions stated within.

3.2 When making a booking with us, a deposit may be required to secure your slot. The required deposit can vary up until the day of your appointment.

3.3 Failure to pay the deposit required within 24 hours of requesting an appointment to be booked will result in you not securing the slot and it becoming available again. For last minute appointments, if a deposit is required it must be paid within the suitable time period given.

3.4 Unfortunately, we cannot guarantee firm times when you make a booking with us due to the nature of our work being mobile. This sometimes means it takes us longer than expected to get to jobs, travel between locations or complete jobs.

3.5 Your booking may be cancelled by us at any time. We always endeavour to inform you at the earliest opportunity however sometimes emergencies mean early notice cannot be possible. Any deposits that have been taken to secure your slot will be refunded to you if we cancel your booking within 5-7 business days from the date we cancelled your appointment.

3.6 For maintenance plans, we will try our best to keep a consistent day and time each week, month or period to help you plan around it. If this is not possible, we will try to communicate this with you at the earliest opportunity and work with you to book a slot that works for us both.

3.7 We may require debit or credit card details to secure a slot for you.

3.8 Unfortunately, we may sometimes need to cancel, rearrange or delay bookings as a result of staffing changes, weather conditions and or our tools or equipment failing.

3.9 If we feel the customer is being unreasonable we reserve the right to cancel prior to the services being carried out, throughout at any point during the job while also not offering our services or accepting future bookings for the customer. In this situation, any deposits will not be refunded.

3.10 If the customer decides they want more work doing that was not originally agreed upon when making a booking, we may refuse to carry out the extra services.

3.11 Any verbal or physical abuse to any members of staff at Neat Wheels will be taken extremely seriously and dealt with accordingly. Services may not be offered or stopped mid-way through a job if such behaviour is encountered. The relevant authorities will be notified.

4.1 Due to the nature of how vehicles deteriorate over time, you agree that we are carrying out our services at your own risk.

4.2 It is up to your discretion whether you would like to remove valuables and personal items from your vehicle prior to handing it over to us if, although whatever you choose to do, we cannot accept any responsibility for any lost or damaged items as a result. If we come across valuables and personal items throughout our services, we will store them suitably and safely to give you once you pick your vehicle back up.

4.3 When agreeing to these terms and conditions, you are agreeing that we we cannot be held liable for loss and damage resulting from the vehicle keys being locked inside of the vehicle. You also agree you have a spare key that would enable you to enter the vehicle in this scenario.

5.1 Before you leave your vehicle in our possession for our services to be carried out, we will confirm the price for the services with the customer. Once the vehicle has been left in our possession you have entered into a verbal agreement for the services to be carried out at the agreed price. When you arrive to drop your vehicle off or we arrive at the job, we will carry out an inspection and in the scenario that the vehicle in question is not as described, or the customer wishes to add additional services to the job, the customer is liable to the price increasing accordingly.

5.2 Upon completing the services for the customer, we will issue an invoice if one is requested.

5.3 Invoices must be settled upon completion of the services unless otherwise agreed prior. Failure to pay the invoice on time will result in your vehicle not being released if it is still in our possession and or interest being applied to overdue amounts until the full payment has been settled. Interest is charged at a rate of 2.5% per annum above the base rate of the Bank of England. If you do not collect your vehicle on the agreed date, storage will be charged at a rate of £25 per day.

6.1 In the unlikely circumstances where we are unable to complete the services in the time frame we had originally quoted, we will make every effort to contact you and book you in at the next available slot that works for you. We accept no liability if we have been unable to complete the services to the time frame originally agreed upon, not at all or cannot find an available slot that suits you, despite our best efforts.

6.2 We will carry out all of our services to and only to the best of our ability, using our experience, knowledge, skills and expertise to deliver the utmost quality.

6.3 Throughout all of the services we offer, our procedures and processes have been designed to best prevent the infliction of any further damage to your vehicle. In the unlikely event where despite this, it is clear we have physically caused damage to your vehicle, at our discretion we may decide to offer to fix the damage or compensate you. We are not liable for:

6.3.1 Damage or loss to you or your vehicle as a result of work that has been carried out by third parties of whom are not employed by us.

6.3.2 Damage or loss to you or your vehicle as a result of natural causes, such as fire; explosion; flooding; severe weather; lightning; civil disorder; war or military operations; national or local emergencies; Government or other authorities actions or industrial disputes to any extent.

6.3.3 Consequential damage or loss to you or your vehicle due to an error on our part.

6.3.4 Damage or loss to you or your vehicle that has been come as a result of you failing to disclose defects, damage, weakness and relevant historical events prior to us beginning our services (despite whether you were aware of the defects or history in question). Apart from the liability for death or personal injury originating from our neglectful acts or carelessness.

6.4 Prior to us beginning our services on your vehicle, you must outline all defects, damage, weakness and relevant historical events but not exclusively, that may be affected by our services.

6.5 At all times, it is your responsibility to ensure your vehicle is insured and covered against loss while it is in our possession.

6.6 You will pay us the agreed price for carrying out the services that were confirmed prior to commencing any work.

6.7 We are entitled to retain your keys until we have received payment in full from you, unless an agreement has otherwise been made.

6.8 If there is an outstanding balance past its due date, we reserve every right to charge interest on the unpaid amount in question.

6.9 If defects, harmful contents or damage injure, cause damage to or cause death to any number of our employees, you will be liable to us.

6.10 Due to the nature of our services, although it is unlikely, surfaces may still have polish or substance residue that lead to a surface becoming slippery. We are not liable for any loss, damage or injury sustained as a result.

6.11 Particularly with old paintwork and areas where the paintwork isn’t original, there is the possibility it may sustain damage throughout the cleaning process. These defects and information should be highlighted prior to us beginning our services and we accept no liability for damage as a result of our services being carried out according to our standard operating procedures and processes.

6.12 Under no circumstances will any member of staff re-fit any child seat that has had to be moved or altered for any certain reason. This must be done by you.

6.13 For engine bay valets and services, please contact your vehicle manufacturer to ensure that the ancillary components and engine itself can be cleaned. Let us know about any alarms, immobilisers or other components that your vehicle may have fitted before we begin carrying out our services to prevent damage to your vehicle.

6.14 We hold no responsibility for any damage to metal finishes that are not clear coated for protection. The bare metal finish may be polished. Let us know if any such surfaces are on your vehicle so that we can ensure the suitable precautions are put in place to prevent damage.

7.1 When you agree to these terms and conditions, you are agreeing to doing the following:

7.1.1 Cooperate at all times when required with us.

7.1.2 Give us of all the information and historical events that are relevant about your vehicle.

7.1.3 Gather consent from the vehicle owner that our services can be carried out.

7.1.4 Comply with other requirements that have been agreed upon between the parties.

7.2 It is the customers responsibility to compensate Neat Wheels for any further expenses we have had to incur as a result of you not abiding by the clause 6.1.

7.3 At any given time, if you unlawfully terminate or cancel the arrangement for us to carry out our services that we had previously agreed to. The customer is liable to any damages or losses that have been sustained as a result. They must also cover any third party costs that we have committed to on your behalf and where less than 5 working days notice has been given, the total amount for the services that had previously been agreed to must be paid. To eliminate the chance of doubt, if you do not comply with the clause 6.1 then we can deem this as cancellation of our services which will make you liable to the cost for damages, losses and balances outstanding that have been explained in this clause 6.3.

7.4 If a third party or customer withholds information or acts in a way that does not enable us to meet these terms and conditions or complete the services to the standard agreed upon within the given timeframe, we will aim to make the customer and the relevant personnel aware at the earliest opportunity. If this happens:

7.4.1 We are not liable for any delay to the services we are carrying out.

7.4.2 Once notice has been given regarding the situation, we will endeavour to adjust the completion time or date appropriately.

7.4.3 We will notify the customer and any relevant personnel if the pricing for the services will change as a result of the situation that has arose.

7.5 It is the customers responsibility to make us aware of any damage, weakness, defects and history to your vehicle that is already established and or anything that carries some uncertainty as to its severity and scale. Anything that could potentially be affected by the processes that we will be carrying out as part of our services is vital information that we must require.

7.6 Throughout the time that your vehicle is in our possession, it remains your responsibility to insure your vehicle to protect it from loss or damage. When your vehicle is not directly being worked upon, we will make sure it is locked.

7.7 Prior to leaving your vehicle with us, remove any child seats if they will be in the way since we will not remove any child seats to enable us to fulfil out duties under any circumstances. Once our services are complete none of our staff will re-fit any child seat and this must be done by you. We hold no liability for loss, damage or injury as a result of failure to re-fit any child seats properly on your part.

8.1 Once you have booked an appointment with us, you are bound by these terms and conditions stated within. As per these terms and conditions you must endeavour to give us 48 hours notice for cancellation and or for any changes to be made to your booking. If a deposit has been made, it will not be refunded. Cancellation outside of this period may make you liable to:

8.1.1 Having services refused and further work not being honoured to you unless alternative agreements are made.

8.1.2 Losing your deposit that you may have made to secure the booking slot.

8.1.3 Having to leave larger deposits or full payment prior to the services being carried out in the future.

8.2 We reserve the right to cancel any appointment at any time. We always endeavour to inform you at the earliest opportunity however sometimes emergencies mean early notice cannot be possible. Any deposits that have been taken to secure your slot will be refunded to you if we cancel your booking within 5-7 business days from the date we cancelled your appointment.

9.1 We are not liable to you for any losses or damages, whether that be business, profits, or anything else. This includes when a loss or damage has resulted from something that had previously been made aware to us by the customer.

9.2 For clarity, we are not liable for:

9.2.1 Loss and damages as a result of third parties working on your vehicle that are not managed by us.

9.2.2 Loss and damages as a result of your vehicle being left outside when we are not carrying out services on it.

9.2.3 Loss or damages as a result of your vehicle having defects, damage or weak areas that were affected by us carrying out our standard operating procedures. Despite you knowing about them prior to us working on your vehicle.

9.2.4 There is nothing in this agreement that excludes or limits our liability for death or personal injury due to our negligence or any of our employees or third party sub-contractors.